The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.
The Front Desk Manager is responsible for supervising front desk staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. Ensures that front desk operations are working in a professional manner at all times. Assist the Operations Manager in all areas to ensure a correct and smoothly-operating department.
