-Clean guest rooms and suites to ensure highest standards of cleanliness and service. Responsible for reporting any maintenance deficiencies and handling guests’ requests. Ensures the confidentiality and security of all guest rooms and suites. Be familiar with all hotel services to respond to guest inquiries accurately. Maintain complete knowledge of and comply with departmental policies, services, procedures and standards. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.
The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.
