Best Western Plus Sparks - Reno
Sparks, NV

General Description
The Housekeeping Manager is a key individual in achieving the goals and quality standards of the Housekeeping Department. The Housekeeping Manager must impact all elements of the department, from standards of cleanliness to associate morale, to budgetary goals, to interdepartmental relations.
Work experience requirements * Implement and maintain controls and procedures to ensure that the highest standards of cleanliness and maintenance are achieved.

• Build and maintain an Associate Relations Program that will both meet the associate needs and the company's goals.
• Employ a personnel administration system that is responsible, timely and fair.
• Active involvement in the budgetary system of the department and hotel.
• Ensure that assigned areas are properly cleaned daily.
• Work closely with and gain a working knowledge of Front Office, Accounting and necessary aspects of F&B and Engineering Departments.
• Ensure that Supervisors continually inspect their assigned areas and turn in their inspection reports.
• Ensure that all reports are prepared completely and promptly.
• Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.
• Ensure that SOP are available, current and in effect.
• Ensure that proper key controls are in effect.
• Keep purchasing log up-to-date and only purchase approved items. Purchase order/receiving log should be accurately maintained.
• Control overtime through proper scheduling and immediate response to problems.
• Review operating statements and critique unusual overages and shortages. All efforts must be made to meet budgeted goals.
• Identify and maintain various methods and/or areas to achieve constructive communications.
• Audit schedules, wage projections, recaps and payroll.
• Involve supervisors in as many administrative functions as is possible to further develop them.
• Ensure that all associates are hygienically clean with clean, complete uniforms.
• Review out-of-order rooms daily.
• Immediate response to all guest problems and guest correspondence.
• Ensure that lost and found articles are stored properly and correct logs are maintained.
• Maintain division goals in relation to accident prevention, safety and fire prevention and associate awareness.
• Additional Tasks or Roles directed by hotel management.

Education / SKILL requirements
· Displays a capacity for the development, training, and mentoring of associates.

· Ability to work collaboratively with hotel service team in providing exceptional customer service.

· Superior guest relations skills.

· Excellent verbal and written communication and presentation skills.

· Ability to work as team player with all levels of hotel staff.

· Operational knowledge and/or appreciation of operational challenges.

· Exhibits self—confidence, energy and enthusiasm.

· Understands how to manage in a culturally diverse work environment.

· Basic software knowledge (Microsoft Office, etc).

· Basic systems knowledge

· High school diploma or equivalent.

· Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.

· Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

Healthcare Insurance (Medical, Dental & Vision)

401(k) Plan

STD & LTD

Life Insurance

Wellness Program

Vacation/Paid Time Off

Tuition Assistance

Discounted Hotel Room Rates.

Community Service Program